Support - Need some help?

Walk Through and a Diagram

Here you can find some basic help with the various systems we use.

If you have trouble using our Project Manager or Invoicing system, please take a look at our basic walk through of each system to better help you find your way around. For all other questions, you can find our contact information on the about page.

Project Manager Walk Through

Organization and Communication

Invoicing System Walk Through

How We Handle Our Invoices

Parts of a Website Diagram

What Makes Up a Website

Project Manager Walk-through

The project manager is a great tool in keeping messages, memos, images, documents, and files all in one place. With the Project Manager, we will be able to maintain a positive communication link between Border7 and you, our client, which will extend to better results.

Logging In

Go to www.border7.com/pm or click on New Clients to the right. You will be prompted to login. Your welcome email will contain your login information. Enter the information and click login.

Project Overview

Creating a Message

Replying

Thats it! See you inside!

Invoicing System Walk-through

Border7 utilizes an online system for support and billing. It's awesome because it lets you track your transactions with us and also seek support. The system also doubles as an online shopping cart as it lets you pay your outstanding invoices. Below is a walk through for the invoicing system.

Logging In

Go to www.border7.com/billing or click existing clients to the right. You will be prompted to login. Your welcome email will contain your login information. Enter the information and click login.

Account Overview

Invoice Details

As you can see, this is your invoice details. If you choose view printer friendly it will open a new window for you to print a hardcopy of your invoice. You can also view the invoice as a PDF to save to your computer. After reviewing, click on Pay Invoice to be taken to the payment screen.

Paying your Invoice

You can choose to pay via Paypal or with your Credit Card. Selecting Paypal will take you to the Paypal website where you can make your payment. If you choose Credit Card, it will take you to the screen below to enter in your information.

You can also send us a check via mail at this address:

2828 Cochran Street, Suite 252
Simi Valley, CA, 93065

Thank you for your payment!

Parts of a Website

This is a little diagram to help identify the terminology commonly referred to on a website.

Header

The header is the area at the top of the site that contains the logo, header navigation, search bar, and main navigation among other things. Header is always part of the template so it will be the same on all pages.

Site Search

This is the main search bar built into the shopping cart. It allows customers to find your products or information very easily. The search feature should always be in a place that is easy to find and use. Part of the header, thus part of the template.

Header Navigation

Smaller navigation used to link important cart functions such as: View Cart, My Account, Checkout, etc. Commonplace to be located in the top right. Part of the header, thus part of the template.

Main / Horizontal Navigation

This is the main navigation bar of the websites, it holds all the primary links to products and content for your website. Usually contains links such as: Products, About Us, Contact Us, etc. Part of the header, thus part of the template.

Logo

Your company logo usually goes here. This is the centerpiece of your website header and it reinforces your brand and trust.

Left Navigation

An expanded menu that contains additional links to pages or products. Usually used to further breakdown the product listing on a store into sub categories for easy browsing. Optional to be part of the template, sometimes the left navigation is omitted on the home page or other special pages to create more room for the content area.

Content Area / Home page

This is the main body of the website, the content of this area will change depending on what page you are on. Certain parts of this will be provided by the shopping cart. Depending on the shopping cart, some elements in this area can or cannot be edited. This area also will be the location of the home page and main banners. Home page is also known as the landing page. This area is NOT part of the template because it is different on each page.

Footer

This area is the end of the website. It contains any additional information about the company. Good place for authenticity or security seals, social media, and marketing elements. Also usually contains copyright and by lines. This is the same on all pages so it is part of the template.

Background

This area fill the remainder of the website. Current web standards sets the width of websites to 960px wide, which will cover the vast majority of screen resolutions. Any larger screen size will allow for extra room which will be covered by the background. The background extends to the edge of the browser regardless of window size. The background is part of the template.