Archive for the ‘E-Commerce Guide’ Category

Six Questions to Ask a Shopping Cart

Tuesday, November 18th, 2008

When searching for a Shopping Cart solution, there are six questions one should always ask.

  1. Do they support my Merchant Account/Gateway? If you’re a brick and mortar store, you already have a Merchant Account to process your credit card transactions. Generally they will have a Gateway that you can utilize when you decide to take your store online. In E-Commerce, shopping carts have to develop specific integrations with the various gateways. Its best to know if a cart is already integrated with your Merchant  Gateway & Account; then finding out later that you will need to use one of their supported Merchant Gateways & Accounts and pay extra for having two of the same thing.
  2. Can they handle the options/attribute sets that my products have? Every store has a unique situation. When selling tee shirts, you may have different SKUs for the same product that has different options. You should always ask how the cart handles this, if it can handle it, and if it adds to the bottom line. Or, you have a furniture company that not only needs the different SKUs, but you also need to modify the pricing based on the options selected. Not all carts are made to handle these configurations, you do not want to be stuck with a shopping cart that is unable to handle your products.
  3. Does it integrate with my Shipping Carrier of choice? If you already utilize UPS and sign up for an e-commerce solution that only supports FedEx, what does that do for you? Are you going to sign for FedEx and pay for two shipping accounts? One that you’re not even allowed to use? Or, what if they don’t calculate live rates at all? Are you going to charge the same shipping price for all locations and lose money because of it?
  4. Does the cart allow for a custom design? Most carts come with a default template, but its default; meaning everyone else has it too. In E-commerce, design is a factor in where people shop. If you look like every other store, what sets you apart? Some carts come with a few standard templates as well, but that just means fewer stores will have the same exact template as you. Wouldn’t it be embarrassing if someone noticed?
  5. What features are available in regards to Promotion? Coupons? Discounts? Buy 1 get 1 free? etc? Part of every business model is some sort of marketing scheme. Standards include coupons and discounts and get progressively more diverse from the “Buy 1, Get 1 free,” “Free Shipping over $99,” or Price Brackets based on quantity ordered. Make sure the E-Commerce solution allows for a variety of these, and always check that it will work before running an advertising campaign.
  6. Is there technical support available? Does it come at an additional cost? E-Commerce generally has a high learning curve, and setting up a store is not the most fun thing on a business owner’s to-do list. A shopping cart that has technical support is always a perk. When something breaks or doesn’t work according to the manual, you want to ensure there is someone to explain why. Some carts come with technical support as part of the price, and others have additional fees, this is also something to keep in mind.

The Neccessary SSL

Tuesday, November 11th, 2008

What is an SSL?

An SSL is a Secure Socket layer. The basic description is that it is a protocol installed on your server that encrypts information that is passed through the user and the server (e.g. credit card transactions). You can read more information at the Wiki.

Why get it?

An SSL is necessary if you choose to sell online and accept credit card transactions. Not only do some gateways require that you have an SSL to use them, but many users will navigate away from your online shopping cart if they do not see the familiar padlock or “https://” It inspires confidence in your site and ensures that transactions are secure. Customers are more likely to purchase from your online store.

How does it work?

Once an SSL is installed on a store, it generally is applied to the checkout pages (where credit card information is entered). When a user submits their information, the SSL protocol is enacted and it encrypts the information being passed to the server. In the case of credit cards, gateways generally decrypt the information once it is passed through.

Where can you get one?

There are numerous companies that sell SSL certificates. It is generally adviced to buy from a familiar one just to reassure your clients. You can try Comodo, GeoTrust, Thawte,  and Verisign.

5 Ways to Improve Your Website - Per Inc

Monday, August 18th, 2008

Inc has an awesome slideshow presentation explaining a few steps to take to improve your website. Here is a list of the five I most agreed with.

1. Get into Analytics

Numbers, numbers, numbers. Metrics, metrics, metrics. Without this, you have no way to measure the effectiveness of your website. There are plenty of free Analytic software out there that makes it impossible to have an excuse NOT to have one. You want to know where people are coming from and what they’re doing on your site. This helps you establish trends, which in turn helps you plan and organize your site to close the sale. Seriously, there is no excuse NOT to have this.

2. Identify your Best Customers

If you can establish who your best customers are, you can help establish trends. This will keep you from wasting valuable resources on bad sales. With the trends, you can push your sales people on specific people who are more likely to buy.

3. Make Small Adjustments

“The beauty of the Web is that it’s easy to experiment and collect feedback.” Inc is exactly right with that statement. Once you have a website up, its easy to make small adjustments. If you hear that your colors are clashing, have the designer rework it. If someone tells you your copy is off putting, get it rewritten. If no one wants to give you their CC information, add BillMeLater or Paypal.

4. Boost your Search Rankings

SEO is vital in this web world. A lot of the work can be done by the website owner, so don’t get sucked into an SEO trap. Some companies also use shady practices looked down upon by Google. Just do your research beforehand. You can do a little SEO boosting yourself by ensuring you are using keyword rich information on your webpages, be part of a community in your niche, provide assistance, and slowly build inbound links that way. The sad part of SEO is that it takes time and energy, but the benefits pay off tremendously.

5. Keep it Simple

Nothing more bugs me then looking at a website that is cluttered and just screaming at me. Clean simple designs are more effective than throwing everything you have on the front page. If you’re functional, the graphics and video is not necessary. Just stick to what your market wants and make sure you provide something easy and clean.

The Business that Professional Sports teach Us

Friday, June 13th, 2008

What did I say? I said they were going to win. They won because they had a team, and I mean a TEAM, none of that BS that the Lakers or Spurs or Heat call a team, but a real TEAM. Look at their line up, name one player who does not believe in whats better for the team over them self? Can you? I didn’t think so.

I was talking to our staff this morning and while we argued about who should have won, I explained how the Celtics make a prime example of how when a group of individuals are so driven towards one goal, it becomes nearly impossible for them not to achieve it.

The Yankees are the Microsoft of Baseball. Everyone hates them, but can’t live without them. They have a lot of money backing their organization, so of course they have a pretty amazing team, that will win over and over. And even though Microsoft owns a major market share, there are a lot of little guys fighting for the top and are pretty successful at chipping away their success. And just like the Yankees, Microsoft doesn’t always win.

College Football Programs show how planning ahead can help in future winning. The reason why USC, LSU, OSU, and many other schools are consistently in the BCS each year is because they have a backlog of players. Each year they get new freshman who learn from the juniors and seniors who will be leaving. They practice with the team and get a feel for things for when its their turn.

And in all sports theres always the underdog. Everyone is rooting for them and cheering just because they feel a bond to them. In the game, the underdog is expected to fail, so they not only need to win, but also prove that they are worthy to win - similar to business. The Mom and Pop shops are fighting against the major corporations and the franchise business. They stay in business because their are people out their rooting for the underdog.

Granted, the business world lasts a lot longer than a season, so its not as “perfect” as some games can be. But the fact that sports show us a small glimpse of what we deal with everyday, gives me a little hope that if I play my cards right, I too can be successful.

Writing the Content of your Site - Traditional vs Web

Friday, November 30th, 2007

We previously discussed how to style the way you write your copy, but what are you actually writing as your copy?

Most companies have a myriad of sources for their copy. Brochures, catalogs, newsletters, public relations, the list is endless. But what happens when you directly transcribe from the plethora and place it on the web. Most people would move on; simply reading something on paper feels a lot different than it does on a computer screen.

With that in mind, what you write for print is generally not the same as it would be for the web. The web has a lower attention span and if you do not catch your viewer’s attention quickly enough, all they have to do is click back, next, or search somewhere for something else. I am a user of the Firefox Add On StumbleUpon and it is the bane of my existence. I simply click a button and it leads me to a different page of my interests I designated. Now, if the page I’m on catches my eye and keeps me their, I stay and I even say I like it.

With traditional media I overview the table of contents and see if anything sparks my interest. Then flip through the pages and read the things I noted or anything else that catches my eye. Like the web, I have a short attention span, but I am more inclined to read things in the magazine then I am online. Why? There is less content to move onto.

Also, a lot of text can be dull, especially while reading on a computer screen. On that note, I’ll try and keep this short. Make sure you grab your reader’s attention but also keep it tasteful.

Writing the Content of your Site - Style Guides

Tuesday, November 27th, 2007

I never realized how difficult writing copy for one’s site is, especially for Border7. Writing a blog is not that difficult as it is a journal, a place where you can be yourself.

With a website, however, the writing field has stepped up its game. You need to write in a professional tone, get your message across in a timely manner, but still somehow stay true to yourself. Since the goal of the week is to get our content together I decided to do some research and find out what makes good copy GOOD copy.

Style Guides - in College, and even in high school, when you wrote a paper for your English class you had to write following the guidelines set by the MLA. I recall writing in MLA format for a paper in my AP Chem class in High School, and I lost 10% on the grade because I didn’t realize that there was another set of guidelines I needed to follow: the APA. As with actual papers, web copy needs to adhere to a set of guidelines - if only to keep readers from the headache of reading something poorly written; yes, I remember peer reviews and the migraines that caused.

  • Short and Sweet. The web is ever changing and moving so quickly that you need to be able to grab your readers attention right away. Try writing short and concise sentences. Get to the point and try and stay on topic (even with your anecdotes)
  • Simplicity is key. Try not to use colloquialisms or jargon when writing your web copy. A viewer who doesn’t know what you’re saying may be turned off and quickly move on.
  • Cite your sources. Not only is this a good way to avoid any bad karma, but it can help you in the SEO department as well. If you find something on the web that helps you with your copy, make sure you link to where you found your information, as your reader may want more information. Plus, if you bring enough traffic to them, maybe they will be nice enough to send you a link back too.
  • Consistency, consistency, consistency. Ensure that you write in a similar style throughout your site. Maintain the same point of view (first person, second person) and that you do not contradict yourself on another portion of your site. Also, try following the conventional style of the web and not some fad form of communication - if you type with sticky caps, you will be shot on sight.
  • DON’T FORGET TO PROOFREAD!!! Nothing makes you look more juvenile then misspellings. It makes you look like you did not care enough to ensure you information was typed correctly, and if that’s the case, why would you care about your consumer?