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Archive for September, 2008

The Progression of Oog

Tuesday, September 30th, 2008

Our website is slowly getting completed. All the content has been written so now its just getting the artwork completed and made to fill out the pages. We have some services plans as well, and we made images for them. For our Flash service plans we decided to utilize Oog for them. So below you can see him as a toddler, an emo teenager, and then as he is now, an adult.

plan_kid The Progression of Oogplan_emo The Progression of Oogplan_oog The Progression of Oog

IE Kills Webdesign

Friday, September 26th, 2008

blogpic1 IE Kills Webdesign

I drew the above cartoon cause I hate IE. Him or one of his younger cousins always manage to assassinate all my hard work. It kills all my designs. It probably costs thousands of dollars because companies have to pay their developers to debug in IE. Lynch IE!

A harsh critique or a guiding hand

Monday, September 22nd, 2008

It is extremely hard to sit patiently by and watch someone do something incorrectly. I don’t know if this is some sort of strange personal issue like my being a little anal-retentive, but it drives me nuts none the less.

My issue is aimed at those companies out there who are in the tech field or market and then mess up in that community. Originally I was going to just rant a little about one issue, but I know people prefer lists. So here is my list of things to never do when you’re a company on the internet.

  1. Do not embarrass your company by creating an account on a social network and then (pardon my language) half ass your efforts on that network. If you want to be on twitter, USE IT! If you want to have a Myspace or Facebook then you NEED to give your friends and customers a reason to add you, follow you, or interact with you. Dead accounts are like giant signs saying, “Uh…we really don’t know what we are doing.” You’d look better not being there than being there and being dead.
  2. For the love of all that is in existence do not spam the crap out of people. Doing this takes your companies face and attaches it permanently to those emails I get from the prince of Nigeria offering me a boat load of money, a smaller waist and a bigger wang and all for just my bank account number. Everyone please take a moment to take a good look at the following companies on twitter as an example of HOW to run your business:
    1) GoDaddy
    2) JetBlue
    3) Sun And Ski Sports
    4) Mosso
    5) 37 Signals
    6) Less Accounting
    What do these companies all have in common you ask? A) They are not posting constant ads asking people to try their product, visit a site, use a coupon, or following a thousand people and not having anyone follow them back. And they interact with the community. They are active members in their own right with their own unique posts, but it’s not just 100% “Hey check this out” or “Look, a sale”
  3. If you are going to have your company take up residence on the internet for heavens sake invest some money in your design. Free templates with sites are awesome, but they’re not unique to your store. Give your customers something nice to look at that serves a purpose. If you’re going to have a blog with Blogger or Wordpress do you leave the default blog template? Remember that thing your parents told you about first impressions? Make one.
  4. Don’t be a jerk. Honestly, I’ve spent years working in customer service. Yes, on occasion you find that one customer that is able to get under your skin and make your blood boil. (In my opinion these are the people that live under rocks and have no idea what reasonable means. Every person reading this just thought of that one customer right now) Regardless of how badly this customer gets under your skin, do not give them more firepower than they already have. The internet is a community. Customers talk, and most of the time they can spot these crazy people a mile away. This does not mean in any way that your customers will not side with you if you take one step out side of the professional bounds. So, to avoid getting flamed on your own blog, forums, or Google reviews do not do the following:
    1) Call your customer names. This includes “Crazy, psycho, nutbag, or delirious”
    2) Forget that your customers can record calls and chats just like you can!
    3) Shut down and refuse to work with them.
    The last point folks is the most important. The moment you shut down and refuse to negotiate with “that” customer you let them win. No one will blame you for refusing an outrageous request, but customers will raise alarm if they feel you just stonewalled anyone.
  5. Treat your customers like GOLD. Everyone has their bad days, but we are much more willing to forgive and forget a bad experience if it is surrounded by mounds of good. For example, I recommended Mosso to someone on twitter and they (Mosso) immediately responded to it. Sun And Ski sports had been following me for several days before I began following them. When I did I received a direct thank you from them. I received a thank you for following us tweet from JetBlue before I had time to return to my own homepage.

These companies know their customers are on the internet and they treat the consumer nation with the respect its buying power deserves. They do things right.
While I would love to provide everyone with examples of who’s doing it wrong I have two big reasons for not doing so.

First, not worth someone swearing they’re not spamming anyone foolish enough to add/ follow/ or friend them and then suing us for saying something about their bad behavior.

Secondly. I would be sad to see someone be inspired by the sheer numbers some of these poor examples generate in followers/ friends/ and buddies.

So really, I’m saving some of you from your selves. With all of these things in mind I encourage you to get out there and join the social web. Be interactive, smart, and courteous. Then see how much you grow from your social interactions to your business interactions.

Google goes Chrome, Mozilla helps us dream big and Ubiquity demands attention

Tuesday, September 16th, 2008

Not going into the details of what Googles new browser Chrome is, (it’s a browser. Get it here), the web ladies and gents is a’ changin’!
First let me say I really enjoy Chrome, it’s faster to start up than Flock (I use it for the built in RSS reader) and that’s enough for me when it comes to doing things in a rush. The browser needs some help in the realm of plug in support, but I believe that’s only a matter of time. I hesitate to compare Chrome to Firefox as I don’t think one could ever replace the other. I use Chrome to hop on, check my twitter, email, bank account and that’s all. I use Fire Fox for work, news, goofing off if I know I will be able to sit at the computer for a period of time. It’s really a matter of when do I need to use the add ons of Firefox, or my bookmarks from Fox Marks. Chrome’s my speedster, on off and then off to work.

I know at least one person is going to say “Uh…what about IE?”  Personally, IE seems to be the nagging Aunt who’s a hundred years old that you’re only nice to because she has a lock down on your cheek with those arthritic hands of hers. Yes, the majority may use IE, but that doesn’t make it right. But I digress…
We stand before a time of technological growth that reminds me of the 90’s when the computer jumped every couple of years months? weeks and the words dot com had everyone energized, employed, and eager to get into the e-commerce industry. Back then the bubble burst and a lot of people avoided e-anything, but this time it’s different. The economy is already bad, so we’re dealing and maybe crawling out of it through tech. We’re looking at growth, change, and evolution because it’s become a part of this generation. If I go into work tomorrow and my company’s going under, you can bet I’ll come home (if it’s still there) to blog about it, update my MySpace and Facebook that I’m now unemployed and probably send out a tweet to see if anyone is hiring. (Ok, I’d tweet from the office. Who am I kidding?)
I really think that over the next few years we’re going to watch the desktop become just another folder as the internet fills in the needs of desktop applications. The internet, is no longer confined to your computer… or browser (which for anyone reading this it had better not be IE6. Really, Get with the times) It’s now on our phones, in our cars, and available anywhere. We’ve widgetized the desktop to try to bring in the internet and its applications, we’ve taken the software from being installed on the computer to the cloud, (I’m writing this on Google Docs), and we’ve gone social (I’m sharing this article with the rest of Border7 right now) in every which way possible. But we already know the internet is the future for us. So what?
So where are we headed? What’s next? It starts with concept, the creation has to come from somewhere. Mozilla, the wonderful awesome (oh my God they rock) people who’ve brought us browsers such as FireFox, Flock, Songbird, and email programs like Thunderbird have gotten (even more) creative. The folks at Mozilla labs have a concept series, and the most exciting concept I’ve seen comes from the amazing people at Adaptive Path who have created the Aurora Concept video; which gives a look at how the internet is going to go from “You’ve got Mail!” to “What is a desktop?” To borrow from Kevin Marks’s presentation about open social, it’s not going to be cloud. It’s oxygen.

(We had trouble embedding the video. Plus its huge so instead here’s a link:)
Aurora (complete video without commentary) from Adaptive Path on Vimeo.

Ok, so my opinion is biased. Yeah, I’ve heard complaints of “Oh how cluttered that looks” and “How will you find anything” from friends who’ve watched this video, but honestly I don’t think they’re looking at what we have now or considering…it’s a concept.
We organize things on a personal level. I use Fox Marks to keep all of my bookmarks organized. I use filters and a ton of other things to organize my in box. I’m sure there will be away to use the Aurora idea with organization. It’s a great idea Mozilla labs/ Adaptive Path, I can’t wait to see it one day.
Finally, I’d like to give my attention and respect to Ubiquity. To be honest I’m not using it as often as I could when it comes to my personal browsing, but I do take advantage of it frequently at work. It’s a step in the right direction and it’s still in its alpha stages.

(We had trouble embedding the video. Plus its huge so instead here’s a link:)
Ubiquity for Firefox from Aza Raskin on Vimeo.

See, that screams of exciting opportunity and change. We’re changing the way we view data, how we think and how we operate. With the power of Ubiquity combined with my Google Gears and my social networking sites I truly feel unstoppable. I’ve gotten to the point where it is a rare occurrence for me to run a program off of my computer, when I can run it from the cloud.

For more information on Aurora and the folks at Adaptive Path you can check them out here.

And to get Ubiquity or for more information about the awesome alpha, check them out here.

And the Folks that tie it all together.
Mozilla Labs

Support is there for the Lazy People

Monday, September 15th, 2008

I used to work for Tech Support and while working there, I realized several things. One, I hated my job. Two, there are a lot of stupid people out there. And three, there were a lot of lazy people who didn’t realize the majority of the information they were calling about was already listed somewhere on the website.

Border7 is currently working on our support pages and because of my earlier realizations I’ve noticed a trend in the work we are doing. We are trying to come up with as many questions as possible, so that we can ensure that they’re covered. We have phone support, but I’m debating on how prominent it will be mentioned. Personally, I feel that people should look up information before immediately seeking assistance, but some people do not feel the same.

We have several walk-throughs for the various processes that our clients would go through. We have a phone number, that if they called into, we’d provide assistance. There is a FAQ page that people can refer to, and should the need ever arise, we will add a Knowledge Base at moments notice.

We do something similar for all our side projects as well. We make sure that there is explanations for everything (including the obvious). We include the FAQ, if needed a KB, and also a support email, and phone number when applicable.

What are your thoughts? Are you the kind of person to immediately call in when you have the slightest problem? Or do you research it as much until you throw in the towel?

My Nerdy Tattoo

Friday, September 5th, 2008

Wired recently had a top story of “Reader’s Best Geek Tattoos,” and the staff was reminded of my own Geek Tattoo. Before you say anything, it was done on a dare, and I really (and I mean really) love Transformers.

autobot-300x225 My Nerdy Tattoo

Nerdy Pick Up Lines

Tuesday, September 2nd, 2008

This past weekend I went to do a MtG draft (for those of you who don’t know what this is, it’s Magic: The Gathering, a card game that is a lot of fun). I was the only girl (as always) but I had a lot of fun and picked up another Bitterblossom ($20 card, score!) for my Faerie Deck. Anyway, being the only girl there, a lot of the guys started picking up on me. One of them even used this line on me: “If you were in my game, I’d give you eighteen charisma.” The funny part of this, it semi worked. One, I laughed at him and then started talking about DnD (Dungeons & Dragons) with him. I did give him my number, but to partake in a game with him, not to date him. So again, it semi-worked. Anyway, this has brought me to look up other nerdy pick up lines that either have been used on me, or any of my friends.

  • I wish I was your derivative so I could lie tangent to your curves.
  • If I was an enzyme, I’d be helicase so I could unzip your genes.
  • Baby, you overclock my processor. (this one has been used on me before)
  • Baby, you make my floppy disk turn into a hard drive
  • Do you think we can make it a step more serious and disable network sharing?
  • I think my heart just lagged. (this one too)
  • What’s your sine? It must be pi/2 because you’re the 1
  • I less than three you (everyday….on Vent while playing WoW)
  • Love loveObj = new Love(meObj, youObj) (I actually fell for this once…)
  • Baby, life without you would be like a broken pencil. Pointless.

Have you been guilty and used one of these before? Did it work? Did you try something else?


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